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Digitization in Healthcare: Getting a Second Opinion on the Internet

23 Jun 2017
“My colleagues did a great job!” A doctor peers at his computer, while a patient who recently had an operation sits on the other side of his desk. He is praising the medical team at the hospital. Thanks to electronic patient records, registered...
23 Jun 2017

Digitization in Healthcare: Getting a Second Opinion on the Internet

“My colleagues did a great job!” A doctor peers at his computer, while a patient who recently had an operation sits on the other side of his desk. He is praising the medical team at the hospital. Thanks to electronic patient records, registered...
  • 21 Jun 2017

    Configure, Price, Quote…

    For years CPQ (Configure, Price, Quote) solutions have been playing a crucial role in the back-office world of B2B companies: they are the backbone in addressing complex requests from sales and customer service teams. The of number installations of legacy systems such as SAP’s Variant Configurator speaks for their importance.In recent years CPQ technologies finally have become more customer facing: across verticals, B2B companies are...
  • 16 Jun 2017

    Trends and Digitization in CRM 2017: The Gap between Vision and Reality

    In many companies, the Customer Relationship Management system (CRM) is the central hub for customer communication. That is one reason to make this system more virtual and more efficient with the help of digitization. But has that yet become a reality in companies? The study “Trends & Digitization in CRM 2017” investigated this – with astounding results.A total of 316 decision-makers from numerous industries in marketing, CRM, sales...
  • 14 Jun 2017

    Are you ready for omnichannel?

    Today’s customer experience is all about omni-channel. People are reaching out to companies on the phone, via text message, through emails and webforms and they have increasing expectations of convenience. Omnichannel is no longer a vision of the future; it is the reality of shopping today. Customers expect to be able to buy items online which have sold out in stores or return items bought online to a store.The idea behind omni-channel is...
  • 09 Jun 2017

    The New Era of Finance and Accounting Lives in the Cloud

    Enterprises are facing huge business pressures to optimize processes, reduce operational costs and ensure regulatory compliance. Additionally, rapid globalization of operations is driving them to switch to innovative cloud-based models which do not require heavy Capex investments. Thus, there is a renewed focus on agile, cloud-based Finance & Accounting (F&A) business process platforms and operations. Here are some ways this new era of...
  • 07 Jun 2017

    RPA – Is This An Old Dog With New Tricks?

    RPACompanies are now emerging that are providing Robotic Process Automation (RPA) to enterprise clients to improve their business procedures.  These companies claim that RPA produces an end-to-end solution for complex tasks by leveraging data, inbound information and existing guidelines.  Critics claim that RPA is just a new name for an old service. After all, there are already completely machine operated services like Interactive Voice...
  • 31 May 2017

    The European Question – a complex landscape but a huge opportunity

    Europe is made up of 50 countries in total and has nearly 750 million inhabitants. With over 30 languages spoken and 25 currencies used, and a huge variety of alternative payment methods (APMs) in use, the continent has widely differing consumer preferences, offering a unique set of challenges to brands and retailers who operate across it.Customer expectations vary widely throughout the region – for example in Germany open invoice has long...
  • 26 May 2017

    Cross-border Ecommerce – What you need to Know about Fighting Fraud

    Fraud continues to be a major risk and a challenging problem for companies across all industries – but when it comes to ecommerce the challenges can be magnified. Merchants lost 1.47% of global revenues  to fraud in 2015 and is it estimated that every $100 of fraud costs a merchant $240 – it is therefore imperative that ecommerce retailers are aware of the types of fraud they may encounter in order to ensure they are well prepared to...
  • 24 May 2017

    The US Ecommerce Landscape – what you need to know

    With a population of 318 million, the US has the world’s largest e-commerce market in terms of both sales volume and number of consumers – with annual B2C-turnover showing a growth rate of 12.8%.From a payments perspective, while alternative payment methods (APMs), PayPal in particular, have begun to gain traction when it comes to online purchases in the US, credit cards and debit cards remain the most commonly-used e-commerce payment...
  • 18 May 2017

    Need help going global? Arvato has the answer

    Going global has never been easier – at least in theory. Cross-border e-commerce offers retailers a world of opportunities, but there are also potential pitfalls.Whether it be expanding your business across the sea to Europe or simply expanding your current European reach to new markets, North American retailers looking to expand their business often lack objective data on local market conditions, as well as guidance on potential...