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Popular, Intelligent, Yet Still Unused: Smart Home

19 Jan 2018
In many ways, the networked home is already a reality. Those who use it tend to be happy with it. Yet the smart home is struggling with an image problem and is thus advancing at a slow pace. Why is this the case?The first generation of “smart...
19 Jan 2018

Popular, Intelligent, Yet Still Unused: Smart Home

In many ways, the networked home is already a reality. Those who use it tend to be happy with it. Yet the smart home is struggling with an image problem and is thus advancing at a slow pace. Why is this the case?The first generation of “smart...
  • 17 Jan 2018

    Exploiting e-commerce behaviors to bring customers closer

    Consumer preferences and buying patterns are changing every day due to the evolving tech landscape and the exciting new possibilities these developments bring. More brands are expanding internationally in the online realm and driving a new wave of cross-border e-commerce, while consumers themselves are now demanding excellent user experiences across the board. The market is in constant flux and retailers risk getting left behind if they stand...
  • 12 Jan 2018

    Are you ready for digital payment?

    Customers have never before had so many different ways to pay for goods and services. Although Germans continue to treasure their cash, more and more mobile payment solutions are appearing on the market as digitization progresses, and soon “instant payment” will be an option too. But what will catch on?Despite all the debate about Bitcoin, trust in the cryptocurrency appears to remain unbroken, with the value of the digital money...
  • 10 Jan 2018

    Outsourcing customer service: why startups are often too hesitant

    Their own company idea has come to life, and it works. At this early stage, many company founders find it difficult to outsource important services to service providers. But startup CEOs should approach the topic rationally, because professional customer service is extremely important for a young company.There is a large range of services available to entrepreneurs to help them get their companies up and running in short order. IT disappears...
  • 05 Jan 2018

    Increasing loyalty — 3 steps to a stronger customer relationship


    The importance of increasing customer loyalty at a time when there are so many competitors offering similar products and services cannot be overstated. Consumers have a myriad of options available to them across a variety of channels in the digital age, so brands must invest time and resources into building stronger relationships. This can include a renewed focus on personalized customer service where people can chat with a real member of staff...
  • 03 Jan 2018

    Digitization on the rise

    Digitization is driving massive changes in how we work — arguably even more so than the internet itself. Digital innovation and engagement should be a compulsory pursuit for every business, as connected channels and digital tech now underpin the very strategies that are capable of making them not only more competitive and agile, but able to pursue growth and expansion plans during the next decade. In essence, digitization is now the lifeblood...
  • 20 Dec 2017

    Wishing all our readers a happy and healthy holiday season!

    The Arvato US Blog will be taking a break for the holiday period and be back online with more BPO news and insights in the New Year 
  • 13 Dec 2017

    What 2018 holds for BPO

    Uncertainty regarding the new US administration and the fallout following Brexit reined in expectations for growth and expansion at the start of 2017. This was due in part to President Donald Trump’s executive order to “Buy American, Hire American”. Despite the controversial rhetoric stateside, the BPO industry has remained strong.Growth is back on the agendaFast forward to the end of the year and growth is back on the agenda for...
  • 08 Dec 2017

    The rise of the digital workforce

    Market trendsThe rise of the digital workforce has resulted in a significant drop in the demand for outsourcing from third-party providers. The concept of the workforce has changed significantly in recent years. This transformation is being driven by disruptive new technologies, such as automation, machine learning and data analytics. Other factors, such as wage inflation, also involve cost savings through the employment of offshore...
  • 06 Dec 2017

    The Digitization of Trade: What Will the Supermarket of the Future Look Like?

    In the 500-square-meter “Innovative Retail Laboratory” (IRL) at the headquarters of Globus SB-Warenhaus Holding in the German town of St. Wendel, researchers are designing new digital systems to guide brick-and-mortar retailers into a new age. Professor Antonio Krüger, Scientific Director of the lab, reveals what shopping will look like in the future.Professor Krüger, you’re a computer scientist who specializes in human-machine...