With exponential technologies and rapid evolution of the business landscape, successful BPO service providers must be more than simply good at implementation and execution. Leaders must think like designers, move upstream to the inspiration and ideation spaces where creativity is needed, and make that approach percolate through their organization. Design Thinking offers the ideal framework to...
Innovation and effective problem-solving combine three essential components: technical feasibility, economic viability and human desirability. Design Thinking approaches problems from a human perspective, with the objective of designing innovative and desirable products, services or experiences that reflect all three aspects.The human perspective focus is a key differentiator, which typically...
As the F&A outsourcing industry has developed, it has moved from being a relatively straight forward cost cutting measure to a more complex relationship. F&A outsourcing has now been embraced by many as a strategic service with the potential to add real business value.In line with this, outsourcing drivers are becoming more varied and efficiencies and cost saving are becoming a hygiene...
Today’s business environment is constantly evolving. We see changes in consumer behavior and needs, changes in workforce dynamics, technological advancements and industry and market dynamics.All this means that organizations need to continuously adapt and improve in order to stay ahead of the curve. In addition to this, increasing competitive pressures are pushing businesses to find ways to...