According to a recent survey we fielded, businesses are significantly overestimating the quality of their customer service:89% of businesses give their customer service a grade of A or B, and 84% of businesses believe their industries “usually” or “always” provide excellent customer service.
However, only 52% of consumers agree – and only 9% think that they “always” get...
IS OMNI EVERYTHING?
Increasing customer expectations and their demand for a continuous commerce experience challenges retailers globally. Consequently, almost any retailer has come across the theories around OMNICHANNEL RETAILING, which entails the connection of all available sales and distribution channels in order to provide a seamless shopping experience to customers.While OMNICHANNEL is...
Updates from our Fashion, Beauty and FMCG divisionRetailers are busy – from running the day to day operations for their brand to managing their online presence. Put all that together with the ever shifting retail world to keep up with eCommerce trends in an omni-world can leave one juggling a lot more than just their brand. The juggling act can eventually take away from the main focus -...
From today on we will talk about how companies are facing challenges and opportunities brought up by digital transformation and internationalization, new technologies and changing market dynamics.At arvato our ambitions go far beyond making your customers happy. We aim to turn them into ambassadors. People whose actions and recommendations will boost your balance sheet, reputation or growth;...