A focus on technology is a cornerstone of all successful outsourcing partnerships. In today’s world technology impacts every aspect of our lives and although BPO is a people business – combining this with a focus on technology is key to driving true value in outsourcing partnerships.As outsourcing drivers move away from mere cost-saving towards value creation and enabling companies to...
Robotic Process Automation or RPA is one of the most exciting technologies to emerge for the Business Process Outsourcing industry. Although RPA has actually been around for a while, improvements in the technology have led to greater opportunities for BPO providers and their clients. As BPO providers learn more about RPA, new innovations come about - this feedback loop then ends up pushing...
Robotics Process Automation (RPA) technology uses software to mimic human interaction to complete repetitive, rules-based tasks where speed and accuracy are essential. The technology acts as a virtual workforce to complete high volume work improving efficiency while freeing up resources to focus on more complex, customer-centric tasks.In most large organizations (and many smaller ones) there...