As part of our series on Chatbots, we have already presented you with the different types of communication robots. But what is actually behind a Chatbot and how does it work?In this blog post I will highlight the technology behind the language understanding of the natural-language-understanding (NLU) Chatbots. I will not go too deep into technology but focus on the areas that a Chatbot...
IKEA does it; Amazon does it too, as well as Google. Chatbots are gaining popularity in B2C communication. Thanks to cloud technologies, a bots ability to understand language is growing steadily and enabling more and more real interaction between human and the machine. This blog will introduce you to three different kinds of chatbots.FAQ or QnA botsThey are an easy way to provide...