Robotic Process Automation (RPA) has been continuously expanding for years. Last year, the global volume was at 1.3 million USD, in 2020 it is projected to reach five billion USD. This corresponds to an average annual growth rate of 56 percent. A. T. Kearney and Arvato have studied how companies can benefit from the new type of automation.Robotic Process Automation (RPA) will have a profound...
The use of voice assistants is becoming increasingly popular and offers companies a great deal of economic potential. However, their implementation must be carefully considered to ensure that users receive service that provides real added value.Ever since Apple integrated the first voice assistant into a smartphone with Siri in 2011, interest in this type of "conversational interface" has...