The use of voice assistants is becoming increasingly popular and offers companies a great deal of economic potential. However, their implementation must be carefully considered to ensure that users receive service that provides real added value.Ever since Apple integrated the first voice assistant into a smartphone with Siri in 2011, interest in this type of "conversational interface" has...
Digital transformation is now a core aspect of corporate strategies for the vast majority of Global 2000 companies, according to research by IDC. Intelligent automation has quickly emerged as one of the key drivers for unlocking the power of digital change in the workplace.Intelligent automation can be defined as the unification of artificial intelligence and automation to aggregate, extract...
Digital change is a challenge not only for individual industries and companies, but especially for the welfare. After all, the feared loss of jobs would reduce revenue from taxes. For this reason, entrepreneurs like Bill Gates are demanding the introduction of a robot tax.According to the International Federation of Robotics, IFR, Germany is roughly in the middle field right now in terms of...
From the Home to the Office:Playtime is over – virtual assistants such as Amazon’s Alexa and Omega by i.am+ now also offer a helping hand in the world of business, bringing with them completely new possibilities in customer communication.Amazon took the connected home a step further with its virtual assistant, and now the smart office has arrived. The online retailer calls its platform...
Uncertainty regarding the new US administration and the fallout following Brexit reined in expectations for growth and expansion at the start of 2017. This was due in part to President Donald Trump’s executive order to “Buy American, Hire American”. Despite the controversial rhetoric stateside, the BPO industry has remained strong.Growth is back on the agendaFast forward to the end...
As part of our series on Chatbots, we have already presented you with the different types of communication robots. But what is actually behind a Chatbot and how does it work?In this blog post I will highlight the technology behind the language understanding of the natural-language-understanding (NLU) Chatbots. I will not go too deep into technology but focus on the areas that a Chatbot...
More and more people spend time in messaging apps like WhatApp or slack – according to studies, instant messaging is already overtaken by the social media channels. Thanks to Chatbot services, a huge potential for the digital marketing and e-commerce strategies of companies is unfolding.What is a chatbot?A Chatbot is a program that automatically processes communication requests from...
The theory that the human thought process can be mapped and mechanized has been prevalent for hundreds of years. However, the potential of artificial intelligence (AI) has increased exponentially ever since Alan Turing proposed the Turing Test in the early 1950s. After the introduction of the Turing Test to measure machine intelligence, developments in computer science have been numerous, with the...
IKEA does it; Amazon does it too, as well as Google. Chatbots are gaining popularity in B2C communication. Thanks to cloud technologies, a bots ability to understand language is growing steadily and enabling more and more real interaction between human and the machine. This blog will introduce you to three different kinds of chatbots.FAQ or QnA botsThey are an easy way to provide...
Robot process automation (RPA) has the potential to transform how digital enterprises approach day-to-day business processes. RPA is defined as a style of automation where a computer replicates a human’s action in the completion of rules-based tasks. There are already high rates of adoption due to its relatively low cost and ease of use.Drive operational efficienciesRPA effectively...