They are becoming more and more popular and have the potential of clearly relieving health budgets. Health apps have become integral parts of the future of medicine.In Germany, almost every second smartphone owner (45 percent) uses health apps. According to a Bitkom study, just as many can imagine doing this in the future. Among the most popular digital assistants are apps which simultaneously...
Corporations have long championed the value of customer care, but the concept of this core function and the role it plays in achieving key objectives has shifted in the digital age as user experience takes on a different meaning in modern enterprise. The interaction of external reality and mobile-first daily life is also redefining expectations.Growing customer expectationsEnterprises and...
Keeping a customer satisfied in today’s digitally connected landscape is becoming more challenging for enterprises across the globe. Consumers now expect the very best user experiences when they shop online, and this extends to the options they desire during the payment and fulfillment process. They want payment options, return policies, customer service, delivery, and other factors to be...
What made for a good customer experience just a decade ago is quite different from where we are now. Even if you've worked hard for years to deliver excellent CX's online or in-store, you will have realized that changes are afoot. With competitors increasing and customers wanting more power in what they buy, differentiation is imperative.Before you get there, though, you're going to have to...
Does your business focus on your customers? A customer centric business is a model that provides a positive customer experience throughout the sales life cycle, from purchase decision to the after-sales. Improving your customer relations is the key to driving repeat business, customer loyalty and profits.Being a customer-centric business means more than simply being nice to customers. It's...
We are more connected than ever before and the way in which we interact with one another and our clients and customers is fundamentally changing. Explosive growth in data and information has led to a more informed, more empowered consumer and ultimately one with higher expectations that ten years ago.Customers are more willing than ever to develop long-term relationships with brands –...
Read how one of the busiest airports in Europe, Amsterdam Airport Schiphol, has successfully embraced a proactive approach on social media and provide you with four best practice tips to get started. This blog is edited from a Dutch blog post written by Estelle Wienk and Levi Witbaard, Marketing Manager at OBI4wan published on Emerce.nl Proactive customer service on social media...
Customer care on social media has reached maturity and is seen by both businesses and customers as a valuable communication channel. Customers expect to receive quick and professional service via the social media channels they use on a daily basis. But these same customers also talk about your company, products and services without a direct mention to your Company Account. Customer care on social...