The use of voice assistants is becoming increasingly popular and offers companies a great deal of economic potential. However, their implementation must be carefully considered to ensure that users receive service that provides real added value.Ever since Apple integrated the first voice assistant into a smartphone with Siri in 2011, interest in this type of "conversational interface" has...
One hundred invited representatives from well-known fashion, cosmetics and consumer goods (FMCG) companies, gathered in Berlin to discuss industry trends in e-commerce at the second annual event. After the successful premiere last year under the name “Arvato Client Day”, the Consumer Products division of Arvato SCM solutions renamed the event, “Arvato eXperience Day”. And focused...
IS OMNI EVERYTHING?
Increasing customer expectations and their demand for a continuous commerce experience challenges retailers globally. Consequently, almost any retailer has come across the theories around OMNICHANNEL RETAILING, which entails the connection of all available sales and distribution channels in order to provide a seamless shopping experience to customers.While OMNICHANNEL is...
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The era of traditional business process outsourcing (BPO) is under threat. Labor costs are rising globally – even in traditional low cost locations, making it more difficult with every year for companies to justify the concessions that come with sending work to distant locales.India, long the queen of outsourcing, can be seen as a harbinger of the change that is coming. In 2014, the value of...
In a previous blog post we discussed the “future of payments” and some of the technological advances changing the way we spend. In this piece we’d like to hone in on mobile payments, a method that is fast becoming a real challenger for cash and credit cards.The huge take-up of mobile phones – 4.61 billion people around the world will use a mobile phone in 2016, according to Statista...
The omnichannel process is what everyone in retail is striving for so that customers have a seamless experience as they shop. Creating that experience for the customer directly affects how inventory is managed and requires retailers to have inventory accuracy and visibility. Thus improving customer’s ability to explore and engage both online and in stores.How is that accuracy and...
No matter what services or products a company sells online, email addresses are usually business’ main connection to their customers. They are used not only for communication purposes but increasingly to identify the individual behind the transaction. Particularly in the case of digital products, virtual mailboxes often replace postal delivery and invoicing addresses. However this can present a...
Near Field Communication (NFC) makes payments a breeze: just bring your NFC badge within 4cm of a reader, and you can transfer data – or a payment – simply and efficiently. Our concept turns that into a complete, convenient and cashless payment system.The easiest way to describe the solution is to imagine a day with your family at an amusement park. You create an account, verify your...