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  • 02 May 2018

    Top tips: How you can optimize your RPA

    Robotic process automation (RPA) empowers businesses to work smarter and boost productivity by deploying intelligent machines to capture and interpret existing applications to complete a range of tasks, including transaction processing and data analytics. The scope and potential for RPA use in business is staggering, but enterprises need to optimize RPA implementation to maximize the value from...
  • 19 Jan 2018

    Popular, Intelligent, Yet Still Unused: Smart Home

    In many ways, the networked home is already a reality. Those who use it tend to be happy with it. Yet the smart home is struggling with an image problem and is thus advancing at a slow pace. Why is this the case?The first generation of “smart home natives” is currently emerging – families who use intelligent devices in their apartments or houses in order to be connected to each other via...
  • 15 Sep 2017

    New Possibilities: How Blockchains Are Conquering the Digital Market

    When we purchase real estate, notaries put their seal on the contracts. When we transfer money, the transaction takes place through our bank. When we provide confirmation of our identity to open an account, that occurs through an in-person visit. But a new technology is calling these central authorities into question, and even declaring the middlemen of these transactions to be redundant. What...
  • 21 Apr 2017

    From BPO to BPM – True Partners in a Global Economy

    Business process outsourcing (BPO) was once synonymous with call centers and low-cost labor pools. The BPO of today has morphed into BPM or business process managing. Gone is the buyer-vendor relationship, today’s BPM is about partnering to drive better business outcomes by leveraging the partner’s domain expertise and proven high-end technology and analytics skills. It’s about partnering to...
  • 12 Apr 2017

    Innovation to the Rescue

    Co-author: Jean-Pierre KathöferOvercoming our own business challenges.The business challengeIf you, like many of the people working for a mid-to-large corporation, go through the steps to follow a business process not because it’s the most efficient or effective way to get something done but because it’s the way you were trained to do it or the way you are required to do it then...
  • 07 Apr 2017

    Hackathons: De-coded

    The hackathon experience from a non-developer’s perspective and tips and tricks for a successful cross-functional event.When I was asked to participate in my first hackathon, I was curious to say the least. The invitation gave a brief description and while it sounded interesting it seemed like a developers’ event. As a junior project manager, the idea of cramming an entire project into a...
  • 05 Apr 2017

    Benefits of design thinking in BPO

    With exponential technologies and rapid evolution of the business landscape, successful BPO service providers must be more than simply good at implementation and execution. Leaders must think like designers, move upstream to the inspiration and ideation spaces where creativity is needed, and make that approach percolate through their organization. Design Thinking offers the ideal framework to...
  • 31 Mar 2017

    In the middle of the Innovator’s dilemma

    Your business is booming and orders are pouring in. The demand for your solutions is high and everything seems to be going well – but without knowing it you could be in the middle of the innovator's dilemma.If business is going well it is easy to focus on improvement, but if you are not careful you can be blind-sided by competition. Competition who better understood the innovator’s...
  • 25 Jan 2017

    Innovation in debt repayment

    Repaying debts is as traditional as it gets in terms of Finance and Accounting – however no matter how old something is there’s always room for innovation.It is now possible to pay off debts by selling your own used products. With this new payment method, debtors can sell electronics and media products they no longer use; the proceeds of the sale go directly towards reducing the accounts...
  • 13 Jan 2017

    Successful Digital Transformation

    Digital Transformation has already changed how many companies do business work, and the disruption continues – from new digital business processes relying on powerful business apps through to complete digital business models. Conditions for change have been created by technologies such as Big Data, Cloud Computing, Industry 4.0 and Enterprise Mobility – some of them innovative in their own...